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ITSM Process Excellence Consultant

New York, NY · Information Technology
Our client, a major bank in New York City, is looking for ITSM Process Excellence  Consultant
Consulting position, initial term is 5 months with possible extensions and option hire.
Rate: $55-60/h on W2, C2C is also an option.

Mostly remote job, may be 1 day every other week to commute to NYC Office Location, or as needed.
** NO H1B Visa Candidates can be considered.

IT Service Management Excellence Consultant

Will be responsible for supporting Americas IT business-as-usual (BAU) and project support activities.
Primary area of focus is supporting IT Change management activities and hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI). Secondary area of focus is Incident and Problem Management.

  • Host and update documentation for Change Advisory Board (CAB) meetings
  • Review, track, and moderate incoming Change Requests including Emergency Change Requests, with a focus on risk management and compliance requirements.
  • Maintain documentation on production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner.
  • Respond to and support internal (IT) issues and requests as needed.
  • Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management.
  • Experience with ServiceNow
  • Excellent written and verbal communication skills
  • Effective presentation skills
  • Able to prioritize and effectively follow through and manage multiple tasks.
  • Able to work independently and in a team environment.
  • Excellent Microsoft Office tools skills, particularly Excel.
  • Excellent IT knowledge in financial industry and IT Governance.
  • Knowledge in ITIL and best practices preferred.

Please email your resume or use this link to apply directly:
Or email: igork@brainsworkgroup.com
Check ALL our Jobs: http://brainsworkgroup.catsone.com/careers

Keywords: servicenow KPI KRI Excel banking financial IT governance ITIL ITSM


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