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Systems Engineer SCCM

New York, NY · Information Technology
Our client, a major bank, looking for talented Systems Engineer with SCCM experience (MS Endpoint Configuration Manager)  for San Francisco, CA, or New York City Locations.

This is a permanent position with great benefits package and competitive compensation DOE.
Relocation assistance is available.
Currently 100% remote, but will require on-site commute in fall with working from home and office schedules.

No H1 Visa will be supported for this position.
** Must be authorized to work for ANY employer in US 
 

The Workplace Technology Engineer position in the Infrastructure Operations department is responsible for planning, building, deploying, and operating end user productivity technologies in the infrastructure environment. Responsibilities also include packaging, testing, and deployment of software applications and patches to all workstations This includes defining systems and gathering end user requirements, formulating work plans for successful rollouts, and executing these work plans. As a Workplace Technology Engineer, this staff position is also responsible for documenting support requirements and training the other team members. At the direction of management, this staff position will provide assistance in developing project plans, and working with end users in the implementation and deployment of assigned projects.
 
What you’ll do as a Workplace Technology Engineer:
- Design, analyze, evaluate, and implement end user computing solutions that may be multi-faceted and complex in nature.
- Handle Workplace Technology Engineering priority initiatives and projects, prioritizing and appropriately managing timelines, scopes, and requirements.
- Operate as the Subject Matter Expert (SME) for dedicated projects.
- Provide L3 expertise, troubleshooting, and resolution on escalated incidents and problems from support teams providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs.
- Participate in cross-functional projects in support of end-user productivity and end-user computing security.
- Provide timely and creative solutions to end-user computing issues of a complex nature to ensure highest productivity.
- Respond to situations where standard procedures have failed in isolating or fixing problem, troubleshoot as required, document/update existing documents/KB articles as necessary.
- Participate in standardization efforts to ensure Client Systems Engineering can take advantage of repeatable processes to support the environment.
- Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of endpoint hardware and software, including operating systems and software updates.
- Participate in knowledge transfer with members within the team to elevate Client Systems Engineering skill set and with support teams for cross-functional training on projects.
- Work on continued improvement and automation opportunities on Client Systems Engineers internal processes.
- Update any solution designs, technical documents, and diagrams of Client Systems Engineers systems for assigned projects.
- Follow and enforce all hardware and software standards for endpoints.
- Communicate effectively with management, peers, and customers, via all written and verbal communication channels and in face-to-face situations.
- Handle vendor engagements.
- Other duties as directed by Management.

Qualifications

Position Requirements:
- Minimum 8 years’ experience administering Microsoft SCCM.
- Minimum 5 years’ experience as a Client Systems Engineer with deep troubleshooting skills.
- Minimum of 4 years’ experience managing SCCM architecture
- Minimum of 4 years of application packaging experience
- Minimum 4 years’ experience with scripting languages
- 10+ years’ hands-on IT Engineering experience in areas of hardware and software.
- Expertise in Windows workstation and server OS administration and configuration management
- Requires automation and scripting experience; PowerShell experience is preferred or similar.
- Knowledge of Security platforms highly desired.
- Excellent problem-solving and superior customer service skills required.
- Experience and knowledge of networking systems and concepts required.
- Understanding of ITIL Foundation, certification a plus.
- Ability to work both independently and within a team environment, being self-managed required.
- Experience with Change Control Process required.
- Experience with process and procedure documentation required.


Please email your resume or
Keywords sccm endpoint configmgr memcm shell perl powershell infrastructure network workplace
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