Support Lead / Technical Manager

One of our clients, medical devices and services company is looking for an Support Lead / Technical Manager

** Must be authorized to work in US for ANY EMPLOYER.
   No H1 Visa support for this position.

The Location is Northern New Jersey
Permanent position with great benefits.
Hybrid commute - 2/3 days Home/Office.

To be considered immediately please send your resume to igork@brainsworkgroup.com

Support Lead / Technical Manager

Essential Functions:

1. Take responsibility for and manage medium to large size development projects.
2. Participate in product commercialization planning including product requirements and marketing, time and events schedule, and new product launch “Go-to-Market” plans. 
3. Participate in development and delivery of technical training for Sales Subject Matter Experts, Technical Support, and Product installation teams
4. Provide proactive support of the sales/service/technical support teams.
5. Participate in Cross-Functional Team meetings, maintain meeting minutes, and action item lists.
6. Participate in product customer complaints team and perform engineering investigations as required that may require on-site troubleshooting.
7. Assist with and supply technical and user related product information on Request for Proposal (RFP) documents.
8. Provide product installation and planning assistance for Technical Support and Field Service groups.
9. Interface with customers / partners / industry standard organizations.
10. Participate in identification, selection, verification, and approval for IT components required for North American market.

Position Specifications:

 

1. Knowledge/Educational Requirements

 

• BS degree in Engineering, Business or related field; advanced degree (e.g. MBA) preferred.
• 5-7 years industry experience, with at least 3 years of project management experience.
• Marketing experience in upstream or downstream role desirable.
• Mandarin Chinese is a plus

 

2. Skills and Abilities

 

• Excellent verbal communication and presentation skills
• Excellent written communication skills
• Ability to prepare and execute plans
• Ability to work independently to defined objectives
• Ability to self-motivate to achieve goals
• Ability to lead cross-organizationally without direct reports including conflict and relationship management
• Ability to understand requirements and technical information relative to the development, manufacture, sale, and service of products in order to perform problem solving and carry out decision making.
• Proficiency in Word, Excel, Visio, MS Teams, and PowerPoint a must

Use this link to apply directly: