Our client, a major bank in New York City, is looking for ITSM Process Excellence  Consultant
Consulting position, initial term is 4 months with possible extensions and option hire.
Rate: $55-60/h on W2, C2C is also an option.

Mostly remote job, may be 1 or 2 times per month to commute to NYC Office Location.
** NO H1B Visa Candidates can be considered.
 

Will be responsible for supporting Americas IT business-as-usual (BAU) and project support activities.
Primary area of focus is supporting IT Change management activities and hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI). Secondary area of focus is Incident and Problem Management.

RESPONSIBILITIES:

• Host and update documentation for Change Advisory Board (CAB) meetings
• Review, track, and moderate incoming Change Requests including Emergency Change Requests, with a focus on risk management and compliance requirements.
• Maintain documentation on production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner.
• Respond to and support internal (IT) issues and requests as needed.

• Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management.

REQUIREMENTS

• Experience with ServiceNow
• Excellent written and verbal communication skills
• Effective presentation skills
• Able to prioritize and effectively follow through and manage multiple tasks.
• Able to work independently and in a team environment.
• Excellent Microsoft Office tools skills, particularly Excel.
• Excellent IT knowledge in financial industry and IT Governance.
• Knowledge in ITIL and best practices preferred.

https://brainsworkgroup.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=16323154
Or email: igork@brainsworkgroup.com
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Keywords: servicenow KPI KRI Excel banking financial IT governance ITIL ITSM