Our client, a major bank in New York City, is looking for hands-on AV Break/Fix Engineer
100 on-site position in New York City Office.
With possible travel 10-15%.

This is 6-12 months contract with possible FT Conversion
Rate $65-71/h on W2. C2C is also an option.

Audio Video Break/Fix Engineer

IT – AV Break/Fix Engineer provides hands-on onsite support, troubleshooting, repair, maintenance, and operational continuity of corporate audiovisual systems across bank's locations.
The role is responsible for rapid incident response, problem resolution, and preventative maintenance across executive boardrooms, trading floors, conference rooms, event spaces, and collaboration environments.

This role is highly visible and requires professionalism, technical proficiency, and customer-centric support with an ability to operate within a regulated financial-services environment.

Key Responsibilities:

Break/Fix Support
• Diagnose and resolve AV hardware and software failures
• Provide rapid onsite response to conference room outages
• Troubleshoot AV endpoints, codecs, DSPs, cameras, mics, control systems
• Remediate performance issues on AV networks or collaboration platforms

AudioVisual Technology Operations
• Provide daily room readiness quality control checks
• Maintain SLAs for repairs and technical escalations via Service Now
• Support executive meetings and high-visibility events
• Run validation tests following repairs

Collaboration Platforms

Hands-on break/fix support for:
• Cisco Collaboration endpoints (Webex codecs, RoomOS, Desk, Board)
• Microsoft Teams Room environments
• Zoom Rooms
• SIP/H.323 gateway environments
• Cloud & on-prem integrations

Hardware Support
• Cisco collaboration endpoints
• Biamp, QSC, Extron, Crestron control
• Shure, Sennheiser audio DSPs
• PTZ cameras and video distribution
• Displays, projection, switching, routing

Compliance & Enterprise Environments
• Follow internal change management guidelines
• Maintain detailed ticketing and worklog documentation
• Support ITIL, ITSM, and regulated workflows
• Observe cybersecurity and compliance requirements

Required Skills
• 5+ years professional AV engineering or break/fix support experience
• Deep AV troubleshooting across codecs, control, Audio, Video
• Familiarity with AV-over-IP architectures
• Strong hands-on experience in executive environments

Preferred Qualifications & Certifications

Candidates with one or more of the following will be prioritized:

Primary Certifications
• Cisco CCNA Collaboration (preferred)
• CEDIA (CEDIA certification programs)
• AVIXA CTS / CTS-D / CTS-I

Additional Relevant Credentials
• Crestron Technician or Programmer certifications
• Extron Professional Certifications
• Q-SYS Level 2/3
• Biamp Tesira
• ITIL Foundation
• CompTIA Network+

Technology Experience Preferred
• Cisco Webex collaboration ecosystem (RoomOS, Room Kit, Desk, Board)
• Microsoft Teams Room (Microsoft and OEM partner platforms)
• Zoom Rooms and conferencing interop environments
• SIP/H.323 video integrations
• Crestron, QSC, Biamp DSP ecosystems
• Video distribution (HDMI, SDVoE, NDI, Dante AV, AVB)
• Dante and audio networking
• AV network segmentation and QoS

Soft Skills & Competencies
• Executive-level communication proficiency
• Calm under pressure and high urgency support mindset
• Customer-first service orientation
• Professional maturity in front of senior leadership
• Detail-oriented documentation and ticketing discipline


Please email your resume or use this link to apply directly:
https://brainsworkgroup.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=16757723
Or email: igork@brainsworkgroup.com
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Keywords: audio video cisco ccna break/fix networking TCP/IP Telephony SIP H.323 webex cedia avixa crestron extron q-sys biamp tesira CompTia